HELP CENTER
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How loyalty points work
Earn points on every visit, redeem them for free cuts and perks.
How do I reschedule an appointment?
Reschedule any upcoming booking right from KnipCloud — no need to call the salon.
Redeeming a gift card
How to apply a KnipCloud gift card balance to your next booking.
Cancellation policy explained
How free cancellation works on KnipCloud — and when a fee may apply.
List my salon on KnipCloud
How to sign your salon up to take bookings through KnipCloud.
How do I request a refund?
When you're unhappy with a service — here's how the refund process works.
How do I message my salon?
Direct chat with your stylist before, during and after an appointment.
How does KnipCloud handle my data?
A plain-language summary of what we collect, how it's used, and your rights under GDPR.