Acceptable Use Policy

KnipCloud is a marketplace. Everyone here — customers, salons, stylists — deserves to feel safe. This policy lists what's not OK.

You may not

• Harass, threaten, or defame any user, salon, or stylist.
• Post hate speech, sexual content involving minors, or content that promotes self-harm.
• Submit fake reviews, paid reviews, or coordinated review-bombing.
• Impersonate another person, salon, or KnipCloud staff.
• Scrape, copy, or harvest data from the platform without written permission.
• Reverse engineer, disassemble, or attempt to derive source code.
• Use the platform to facilitate any illegal service under Dutch law.
• Send unsolicited messages, advertising, or chain communications through the in-app chat.
• Attempt to bypass our rate limits, security checks, or fee structure.

Salons specifically may not

• List services they cannot legally deliver in the Netherlands.
• Discriminate against customers on the basis of any protected characteristic.
• Charge customers materially more than the price shown at booking (excluding agreed-upon add-ons).
• Use customer data shared via KnipCloud for any purpose other than serving that booking.

Customers specifically may not

• No-show repeatedly (3+ in 90 days triggers an account flag).
• Use multiple accounts to circumvent salon-side blocks.
• Pressure stylists for personal contact details outside the platform.

Reporting

If you see something that violates this policy, report it from any booking or profile page, or email abuse@knipcloud.com. We review reports within 1 business day.

Consequences

We may:

• Remove specific content.
• Warn the account.
• Suspend the account temporarily.
• Permanently ban the account.

We don't always disclose the specific reason for a ban — sometimes that protects the reporter — but we honour appeals received within 30 days.