How do I request a refund?

If a service didn't go as expected, you can request a refund within 7 days of your appointment.

Eligible refund cases

• Service was not delivered (you arrived, salon was closed).
• Service was materially different from what was booked.
• Quality issue raised within 48 hours and the salon agrees.

How to request

1. Open the booking from your Bookings page.
2. Click Request refund.
3. Pick a reason and describe what happened.
4. Optional: attach a photo.

A KnipCloud agent will review the request and reach out to the salon within 2 business days. Refunds, when approved, land back on your original payment method within 5 business days.

What's not covered

Refunds aren't issued for personal-taste differences (e.g. "I changed my mind about the colour"), no-shows, or services completed more than 7 days ago. Talk to the salon first — most are happy to do a touch-up.